Business process automation (BPA) is defined as the automation of complex business processes and functions beyond conventional data manipulation and record-keeping activities, usually through the use of advanced technologies. It focuses on 'run the business' as opposed to 'count the business' types of automation efforts and often deals with event-driven, mission-critical, core processes. BPA usually supports an enterprise's knowledge workers in satisfying the needs of its many constituencies.
Basic Automation
Basic automation centers are the simple jobs in your organization, giving a centralized place to store all related information.
Process Automation
This documents and manages your business processes for task consistency and transparency.
Integration Automation
More complex than process automation, integration automation enables machines to observe the way that humans perform tasks and repeat those actions. Humans must define the rules, however.
Business Process as a Service
Numero Solutions leverages cloud computing to automate services and processes and run your back-end operations. Because it reduces manual processes and labour costs, Numero Solutions delivers potentially huge benefits for financial institutions and wealth managers.
Business Process Automation Use Cases
Now that you know how BPA works, you're probably expecting some miracle-software to handle the whole thing for you. Unfortunately, there's no such thing. Depending on what type of processes you'd want to automate, you would go for different software.
Are Your Business Processes Automatable?
Business process automation sounds fantastic (because it is!) and we bet you are wondering if your business processes can be automated. You can find a checklist down below with characteristics of processes that can be automated. Take a look and see for yourself if you are spending valuable human resources on processes or tasks that could be automated right now.
Sales Automation
One of the most important aspects of sales is lead generation. Lost productivity in sales and poorly managed leads cost companies at least $1 trillion every year. With the help of automation, especially in understanding consumer behavior, likes, or dislikes, sales associates can focus on tactics of persuasion laid out to them, which will increase the rate of customer .
Customer Service and Ticketing
In previous posts, we have emphasized the importance of excellent customer service. In an increasingly competitive business environment, real-time, helpful customer support is a must! This means that customer service representatives have to be present 24/7 and be able to answer customer questions and fix their problems efficiently.
Automating Task Assignment
In a nutshell, task assignment has to do with the allocation of different duties to either a person or an automated process. When all types of tasks are done by human employees, 40% of productivity is lost because of task switching. As we have mentioned before, automating task assignments allows employees to focus on only important tasks.